Return Policy for Damaged or Defective Items
At Dona Maria DM Makeup, we are committed to providing high-quality products. If you receive an item that is damaged or defective, we’re here to help.
Damaged or Defective Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery.
To help us resolve the issue quickly, please provide:
- Your order number.
- A brief description of the issue.
- Clear photos of the damaged, defective, or incorrect item, including the packaging if applicable.
After reviewing your claim, we may offer one of the following at no additional cost:
- A replacement item.
- A full refund to your original payment method.
- Store credit, when appropriate.
Eligibility
To qualify for a replacement or refund:
- The item must be unused or only tested as intended.
- The damage or defect must not be the result of misuse, improper storage, or normal wear and tear.
- Claims submitted after the 7-day window may not be eligible for replacement or refund.
Return Instructions
In some cases, we may ask you to return the damaged or defective item before processing your replacement or refund. If a return is required, we will provide instructions. If the damage or defect is confirmed, we will cover any applicable return shipping costs.
Contact Us
If you experience any issues with your order, please contact our customer support team with your order details and photos. We are committed to resolving your issue as quickly as possible.
